Return & Refund Policy

Last Updated: July 2026

At Crispea, customer satisfaction is our priority. As we sell food products, returns and refunds are accepted only under specific conditions to maintain product quality and hygiene.

Eligible for Return or Refund

You may be eligible for a return, replacement, or refund if:

• You receive a damaged product.
• You receive the wrong product.
• The issue is reported within 24 hours of delivery.
• You provide clear photos or videos of the product and packaging.
• Our support team verifies and approves your claim.

Not Eligible for Return

Returns or refunds will not be accepted for:

• Opened or consumed products.
• Change of mind after purchase.
• Incorrect shipping address provided by the customer.
• Delivery delays caused by the courier partner.
• Minor packaging variations that do not affect product quality.

Refund Process

• After your request is reviewed and approved, the refund will be processed within 5–7 working days.
• Refunds will be credited to your original payment method.
• In some cases, we may offer a replacement instead of a refund, depending on the nature of the issue.

How to Request a Return or Refund

Please contact our customer support with:

• Your Order Number
• Clear photos or videos of the product
• A brief description of the issue

Our team will investigate the request and decide whether a refund or replacement is applicable.